[Expert Solution]: Which quality of care factor impacts the…

Which quality of care factor impacts the rendering of care, expectations, and perceptions of quality among patients? Select all that apply. One, some, or all responses may be correct. Correct Empathy Nurses’ ability to demonstrate an interest in patients and their care is one of the five service quality care factors. Incorrect Authority Authority is not one of the five quality care factors of tangibles, reliability, responsiveness, assurance, and empathy. Correct Tangibles The appearance of the physical environment, equipment, and nurses is known as tangibles. The five quality care factors are reliability, responsiveness, assurance, empathy, and tangibles. Correct Assurance Nurses’ ability to earn patients’ trust with task competence and humility is recognized as assurance, one of the five service quality care factors. Correct Reliability Nurses’ and the organization’s ability to provide the right services quickly is reliability, one of the five service quality of care factors. Correct Responsiveness Nurses’ willingness and urgency in helping patients equates to responsiveness, one of the five service quality of care factors.