[Verified Answer]: You are undertaking a project to improve…

You are undertaking a project to improve hand hygiene on your unit, and you have some ideas for changes that might work in the categories of “Enhance the Producer-Customer Relationship” and “Design Systems to Avoid Mistakes.” Which idea relates to Change Concept #59: Use Reminders. Provide training on proper hand washing technique. Post signs on the unit to remind staff about the importance of washing. Encourage patients to ask providers if they have washed their hands. Educate staff about how washing hands helps keep patients safe. Ask staff which type of soap or hand sanitizer they prefer to use.